Product Manager, AI Initiatives

Product Manager, AI Initiatives 

Position Overview 

We are seeking an experienced Product Owner to lead AI transformation initiatives across Brilliant Earth's business operations. This strategic role will drive the integration of AI-powered workflows throughout our organization, working closely with cross-functional teams to identify opportunities, define requirements, and deliver solutions that enhance our business and customer experience. 

Complete your application with a Provn skills assessment. 
 

Key Responsibilities 

AI Strategy & Vision 

• Develop and maintain the product roadmap for AI initiatives across all business lines including e-commerce, operations & supply chain, sales, customer service, marketing, and HR. 
• Identify high-impact opportunities where AI can transform existing workflows and create new capabilities 
• Partner with executive leadership to align AI initiatives with company strategic objectives and mission 

Cross-Functional Collaboration 

• Work directly with business stakeholders across most departments to turn pain points into AI-enabled solutions & capabilities 
• Translate business needs into clear product requirements and user stories for AI solutions 
• Facilitate workshops and discovery sessions to uncover automation and optimization opportunities 

Product Development Leadership 

• Own the product backlog for AI projects, prioritizing features based on business impact and technical feasibility 
• Lead, steer, and champion the implementation and success of BE's custom-built unified agentic AI platform & framework 
• Define acceptance criteria and success metrics for AI-powered features and workflows 
• Partner with engineering teams to ensure successful delivery of AI solutions 
• Conduct user acceptance testing and gather feedback to iterate on AI implementations 

Stakeholder Management 

• Serve as the primary liaison between business teams and technology teams for AI initiatives 
• Communicate project status, timelines, and outcomes to stakeholders at all levels 
• Manage expectations and provide regular updates on AI transformation progress 

Required Qualifications 

• Bachelor's degree in Business, Technology, or related field 
• 5+ years of product management experience with at least 2 years focused on AI/ML products 
• Proven track record of successfully delivering complex, cross-functional technology initiatives 
• Strong understanding of AI/ML capabilities including natural language processing, computer vision, predictive analytics, and automation workflows 
• Experience working with business stakeholders to identify and prioritize digital transformation opportunities 
• Excellent communication skills with ability to translate technical concepts for non-technical audiences 
• Proficiency in product management tools (Jira, Confluence, Roadmapping tools) 
• Experience with AI platforms and tools 
• Demonstrable ability to build custom agents and MCP tools 
• Background in jewelry, luxury goods, or sustainability-focused businesses 
• Technical background or ability to work closely with data science and engineering teams 
• Experience with agile development methodologies and user-centered design principles 
• Knowledge of data privacy regulations and ethical AI practices 
• ​​​​​​​Experience in e-commerce, retail, or consumer goods industries preferred ​​​​​​​

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.