Customer Experience Manager, Washington D.C.
Brilliant Earth is one of the fastest growing ecommerce jewelers in the world, and the leader in ethical origin fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.
We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our culture encourages conversation and collaboration. Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow.
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
The Customer Experience Manager for our Washington D.C. location will assist in the recruitment and oversight of a team of dedicated Sales and Operations Associates, responsible for delivering exceptional service to Brilliant Earth customers. The Sales and Operations Associates will need to efficiently and effectively execute a personalized showroom experience, as well as complete the sales process and post-sale support. In addition to working with customers, Sales and Operations Associates will also process and fulfill orders. As the team’s Assistant Manager, you will have the opportunity to help develop a team and have a direct impact on the growth of the company.