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Showroom Operations Coordinator – San Francisco

Showroom Operations Coordinator- San Francisco

Our Showroom Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding showroom operational needs. We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.  We are collaborative, hard-working team players that welcome challenges and rise to any occasion.  Our open workspace in the heart of San Francisco encourages conversation and collaboration.  From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow. The team operates in a fast-paced environment and is the engine which drives our company. 

Position Overview:

As a team member, you will coordinate and execute day to day operations to ensure a seamless and enjoyable showroom experience for all customers. This includes welcoming and greeting guests with enthusiasm, warmth and professionalism.  In addition, you will collaborate within a close-knit team, and support various functions within Inventory.

Key responsibilities include:

  • Manage and maintain packaging inventory levels and restocking.
  • Coordinate with showrooms to manage and oversee location product inventory, ensuring inventory level accuracy.
  • Manage the security of goods and provide expertise on operational policy and procedure.
  • Manage and organize appointments for pick-ups, resizing, and repairs.
  • Collaborate with the merchandising department to ensure accurate showroom displays.
  • Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and a welcoming environment.
  • Assist in enforcing policies within the waiting room to ensure a safe and pleasant experience for all guests.

Specific Qualifications:

  • Associates degree or equivalent 
  • Experience with inventory/ supply chain/ production in a product, retail, or ecommerce company preferred
  • Customer service experience in a retail and or hospitality environment preferred
  • A passion for providing exceptional service and experiences
  • Excellent written and verbal communications
  • Attention to detail
  • Ability to think critically and adapt quickly in a flexible environment
  • Exceptional time management skills and accountability
  • Team player with an ability to work collaboratively
  • Strong computer skills
  • Interest in socially and environmentally responsible organizations and products
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