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Customer Experience Receptionist

Customer Experience Receptionist – San Francisco

Brilliant Earth is one of the fastest growing ecommerce jewelers in the world, and the leader in ethical origin fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.  We are collaborative, hard-working team players that welcome challenges and rise to any occasion.  Our open workspace in the heart of San Francisco encourages conversation and collaboration.  From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow.

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Position Overview:

Our Customer Experience Receptionist is dedicated to providing an exceptional experience for every Brilliant Earth customer. The goal of the Customer Experience team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customer’s lives. The team operates in a fast-paced environment and is the engine which drives our company.  As a team member, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. This is a salaried, full time time position with a schedule of Thursday - Monday.

Key Responsibilities include:

  • Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and a welcoming environment during their visits to our showroom.
  • Greet and welcome guests with enthusiasm, warmth and professionalism. 
  • Assist and guide customers to appropriate sales representatives, setting expectations in our waiting room.
  • Assist in maintaining clean, organized, and welcoming environments for customers throughout their visit.This includes setting up and breaking down the showrooms, refreshing the waiting room, and monitoring room temperature, music level, etc. to maximize comfort for guests.
  • Consistently seek ways to improve the customer experience while adding value to and supporting the sales team
  • Assist walk-in clients by matching them with an available sales representative, or scheduling them for a return visit
  • Follow up with customers to reschedule missed appointments.
  • Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

Specific qualifications:

  • Customer service experience in a retail and or hospitality environment preferred
  • A passion for providing exceptional service and experiences.
  • Excellent written and verbal communications
  • Attention to detail
  • Ability to think critically and adapt quickly in a flexible environment
  • Exceptional time management skills and accountability
  • Team player with an ability to work collaboratively
  • Strong computer skills
  • Interest in socially and environmentally responsible organizations and products
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