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Customer Service, Support - Denver

Customer Service, Support - Denver

Brilliant Earth is one of the fastest growing ecommerce jewelers in the world, and the leader in ethical origin fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.  We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open workspace in the heart of Cherry Creek encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow.

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Position Overview:
Our Customer Service Support team is dedicated to providing an exceptional experience for every Brilliant Earth customer. The Support team works closely with our Sales team to provide tools and assistance for executing efficient work flow in the sales process. The Support team also works directly with customers in post-sale support, such as ring resizing and appraisals.  The team operates in a fast-paced environment and is a critical contributor to our excellent customer service.  In this role, you will have the opportunity to have a clear impact on the company’s growth while developing your process efficiency and service skills.

Key Responsibilities include:

  • Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to customer inquiries over phone and email
  • Improve the customer experience by designing efficiency improvement initiatives
  • Assist customers with phone payments and guide them through choosing the appropriate financing option when needed
  • Provide customers with assistance in post-sale orders, such as ring resizing and jewelry repair
  • Providing photography and images to support the sales process
  • Greet and assist customers who are picking up finished jewelry or dropping off jewelry for resizing or repair
  • Schedule customers for showroom appointments
  • Actively participate in weekly sales meetings with the CEO
  • Collaborate across departments on special projects in order management, inventory, merchandising, and fraud prevention efforts

Specific qualifications:

  • BA degree or equivalent
  • A true passion for helping people and creating positive customer service experiences
  • Motivated self-starter with high efficiency work style
  • Excellent written and verbal communications
  • Attention to detail
  • Ability to think critically and adapt quickly in a flexible environment
  • Exceptional time management skills and accountability
  • Team player with an ability to work collaboratively – always with a smile
  • Strong computer skills
  • Interest in socially and environmentally responsible organizations and products
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