Customer Experience Assistant, Sales – Brilliant Earth, Denver
Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, the Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.
We are searching for bright and excited people who are eager to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that rise to any occasion. Our open workspace in the heart of Cherry Creek encourages conversation and collaboration. From cross-departmental meetings to frequent team building events, Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
About the role:
Our Customer Experience Sales Assistants are dedicated to providing an exceptional experience for every Brilliant Earth customer. The Customer Experience Sales Assistants will be responsible for guiding the customer through the life of the sale through any one of our engaging sales platforms: in-person appointments, phones, or live-chat! These team members take a consultative approach towards customer inquiries regarding our luxury product line to assist in finding the best jewelry match for each customer. The goal of the Sales and Customer Experience team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives.
The team operates in a fast-paced environment and is the engine which drives our company. As a Customer Experience team member, you will have the opportunity to have a clear impact on the company’s growth while developing your sales and customer service skills.
What you’ll do:
You’re a great fit if you have:
Brilliant Earth offers a competitive benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401k plan, and commuter benefits. We offer maternity and paternity leave, an open PTO policy, and an employee discount on our products.
Brilliant Earth is committed to the principles of Equal Employment. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.