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Operations Manager

Operations Manager - Brilliant Earth, San Francisco

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart, among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.  

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion.  Our open workspace in the heart of Union Square encourages conversation and collaboration.  From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse! 

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Position Overview:

We are seeking a results-driven, innovative and passionate leader to serve in the role of Production Manager for Brilliant Earth within our Operations team. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. You will be responsible for managing the day-to-day for production, including maintaining strong relationships with our production partners, managing QA, and managing our internal production team. The primary objectives of this position are to maximize efficiency, quality, and customer experience critical to Brilliant Earth’s success.

Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.

The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals.

Key responsibilities include: 

  • Manage relationships with partners and vendors, including overseeing day to day vendor interactions, and handling escalations.
  • Manage quality assurance team and process to ensure superior product quality.
  • Identify and develop new relationships and onboard new vendors to meet quality and sourcing guidelines. Analyze new vendor pricing to ensure cost efficiencies.
  • Manage existing vendor relationships including cost negotiation and quality oversight.
  • Ensure product supply chain is well developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency.
  • Responsible for managing day to day production activities and deadlines. Ensure cost effectiveness, high quality, and overall process efficiency.
  • Formulate and implement systems, policies and procedures to ensure smooth operation of business. Continually improve and automate systems.
  • Contribute to the product development and custom design process.
  • Manage production teams to empower individuals and help solve day to day problems.
  • Manage and guide performance and professional development of team.
  • Coordinate and allocate tasks and resources to ensure general operations run smoothly.
  • Recruit, hire and grow team over time to meet company objectives.

Specific qualifications include:

  • Experience managing cross-functional team of direct reports, including hiring
  • Production management experience in a product, retail, or ecommerce company
  • Strong attention to detail
  • Highly organized with focus on execution, problem solving, and improving processes
  • Exceptional time management skills and accountability
  • Ability to think critically and adapt quickly in a flexible environment
  • Team player with an ability to work collaboratively
  • Entrepreneurial spirit /self-starter
  • Strong computer skills, including knowledge of ERP systems
  • Interest in socially and environmentally responsible organizations and products

 

Brilliant Earth offers a competitive benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401k plan, and commuter benefits. We offer maternity and paternity leave, an open PTO policy, and an employee discount on our products.  

 

Brilliant Earth is committed to the principles of Equal Employment. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws

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