Information Technology Manager - Brilliant Earth, Denver
Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.
We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
Position Overview:
The IT Manager is responsible for the management, security, strategy and delivery of IT systems and infrastructure for the organization. This position will work cross functionally to deliver technical solutions and implementation of new IT systems and policies to meet company goals. As the designated IT professional, you will collaborate with other office administrative staff and leaders to support day-to-day and long-term objectives. This is not an immediately supervisory role.
What you’ll do:
Serve as the main point of contact for IT helpdesk inquiries from the staff, including a distributed / remote workforce
Supervise continued improvements of and integrations with core IT systems to meet current and future business needs
Identify gaps in our current IT infrastructure or opportunities for a technology or software refresh in critical areas
Ensure the availability, speed, security and scalability of Brilliant Earth’s IT infrastructure, including; enterprise applications, servers/storage, call center software, live chat, access control, and remote access
Manage hardware and software inventory, set-up, upgrades, and maintenance
Lead and project manage cross-functional teams to ensure success of new and existing IT systems, and to ensure continued improvements of systems and processes
Minimize IT security risks through proactive risk identification and mitigation
Maintain compliance with key industry IT standards including PCI compliance
Refine and enhance Brilliant Earth’s IT policies, procedures and training
Develop and manage metrics to measure and improve IT performance
Maintain relationships with IT vendor partners
Key qualifications:
3-5 years of experience in an IT/help desk role
Experience with industry leading cloud-based systems, including: ERP, web hosting, CRM, HRIS, call center software, live chat, storage, password management, single-sign on, remote access
Experience successfully managing IT infrastructure in a complex, multi-location environment including a remote workforce
IT security expertise including PCI compliance experience
Demonstrated track record of success in driving improvement of key performance, availability, cost and other IT metrics
Ability to handle long-term projects and urgent tasks seamlessly
Exceptional project management skills and accountability
Ability to think critically and adapt quickly in a flexible environment
Excellent attention to detail
Team player with an ability to work collaboratively
Entrepreneurial spirit / self-starter
Interest in socially and environmentally responsible organizations and products
Familiarity with ecommerce and physical retail stores a plus
Bachelor’s or Master’s in Information Systems, Computer Science or related fields a plus
The targeted budget for this position is $80-110K. This compensation budget range may be adjusted at any time at the discretion of the company.
Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
