Director of Product Operations

Secaucus, NJ
Full Time
Senior Manager/Supervisor

Director of  Product  Operations - Brilliant Earth, New Jersey 

Position Overview:  

We are seeking a results-driven, innovative and passionate leader to serve in the role of Director of Product Operations for Brilliant Earth.  As a senior leader, the Director will serve to develop and guide the team and liaise with teams across our dispersed offices. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package, while maintaining the highest standards of quality and craftsmanship.   

The primary objectives of this position are to run and continuously improve the operations processes to deliver an exceptional fine jewelry product, efficiently. Leveraging robust analytical skills and your experience in operations, you will focus on improving and scaling our day-to-day product operations as we grow. Ideally, you have demonstrated experience leading the full product cycle including receiving, fulfillment, quality control, and inventory management/control.  

The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources.  We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals.  

Key responsibilities include:   

  • Directly manage a team of experienced Operations Managers, who lead day to day task and resource allocation and problem solving for specific functions, applying experience and best practices to guide the execution.   
  • Promote a culture of high performance and continuous improvement with a commitment to quality and automating basic processes.  
  • Manage operations for specific functional areas, including fulfillment, QA, inventory control and receiving.   
  • Collaborate with HR and Operations leaders to recruit, hire and develop a high performing team to meet company objectives, and foster a positive and inclusive workplace culture.  
  • Track KPIs to measure and manage operational efficiencies, cost improvements, team productivity, and product quality.  
  • Use data to analyze operational problems and make recommendations for continuous improvement.  
  • Ensure process and team scalability, cost effectiveness and overall process efficiency.  
  • Analyze, formulate and implement systems, infrastructure, policies and procedures to ensure smooth operation of business. Continually improve and automate systems.  
  • Work closely as a senior member of the operations leadership team to contribute to the development and implementation of organizational strategies, policies, and practices.  
  • Act as an individual contributor when necessary.  

Specific qualifications include:  

  • 7-10 years of Operations Management experience with inventory/ supply chain/ production in a product, retail, or ecommerce environment  
  • BA degree, preferred 
  • Highly analytical and efficient in root cause analysis and productivity metrics. 
  • Experience manipulating, presenting, and drawing insights from data to drive business decisions and allocate resources.   
  • Experience managing a warehouse team, highly preferred: facilities, equipment, and workforce  
  • Experience with outsourced operations including domestic and international fulfillment, managing manufacturing and supply chain vendors, and logistics is a plus  
  • Highly organized with focus on execution, problem solving, and improvement  
  • Demonstrated experience implementing and improving upon processes and procedures.  
  • Exceptional time management skills and accountability  
  • Ability to think critically and adapt quickly in a flexible environment  
  • Demonstrated abilities to lead a team and to collaborate with other leaders within a fast-paced start up environment  
  • Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts  
  • Entrepreneurial spirit / self-starter  
  • Strong computer skills, including working knowledge of ERP systems  
  • Interest in socially and environmentally responsible organizations and products  

What We Offer  

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:   

  • Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!  
  • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.  
  • Equity Compensation. You will play an important role in the growth and success of the companyRSU awards allow us all to share in these successes.
  • Open PTO Policy. We know it’s important to recharge and relax. 
  • Disability and Life insurance. 100% employer-paid.  
  • Pre-Tax Commuter Benefits.  
  • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.   
  • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.  
  • Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as 24/7 access to counseling.  
  • Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering.   

About Brilliant Earth:    

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.     

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees,  check out our profile on the Muse!      

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.


If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at


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