Associate Product Manager, Digital Operations

Associate Product Manager, Digital Operations - Brilliant Earth    

Brilliant Earth is hiring a hands-on Associate Product Manager who will play a key role in Brilliant Earth’s mission by automating and building processes for scalability and growth.      

As the Associate Product Manager for the Digital Operations team, you will be responsible for a wide range of projects, including creating workflows and configuring back-end Shopify integrations. You will also write requirements and communicate directly with our internal teams, as well as contracted developers, to deliver product enhancements, fix issues, and optimize back-end business processes through the creation of integrations, flows, scripts, and customized components. You should be proactive, innovative, and be able to identify areas for process improvement and offer solutions to enhance procedural efficiencies. 
 
 

Key Responsibilities:  

Requirements Gathering & Solution Design:  

• Work with cross-functional teams to gather and document business requirements.  
• Design tailored solutions that address complex business needs, utilizing tools like Shopify apps, Salesforce, automation, and AI to enhance operational efficiency.  

Support & Integration Management:  

• Own and maintain integrations, with an emphasis on back-end systems such as our DAM, PIM, and transactional ESP 
• Own end-to-end site health monitoring by establishing systematic processes to track, analyze, and resolve Shopify errors and performance issues, ensuring optimal customer experience. 
• Partner with marketing and merchandising teams to execute technical setup requirements, including gift card generation and promo code generation in Shopify 
• Provide ongoing support to ensure seamless user experiences and effective use of Shopify solutions. 

Process Improvement:  

• Analyze and optimize business workflows to identify opportunities for improvement. 
• Collaborate with stakeholders to understand pain points and recommend best practices for process enhancements. 

Training & Documentation:  

• Develop new and update existing Process Flows and accompanying documentation for business processes, requirements, and technical workflows.  
• Provide training and support to end-users to ensure proper system utilization.  

Testing & Quality Assurance:  

• Create and execute test plans to ensure the functionality, performance, and quality of digital operations solutions.  
• Troubleshoot and resolve issues as they arise to minimize disruption.  

Project Management & Coordination:  

• Lead project scoping, scheduling, and execution, including UAT and production release.  
• Facilitate internal and cross-functional project meetings, ensuring timely delivery and alignment with business objectives.  

Qualifications:  

Experience & Education:  

• 2+ years of experience in business analysis or product management, ideally in e-commerce, retail, or technology.  
• A BA degree (or equivalent experience) is preferred.  

Technical & Industry Expertise:  

• Strong understanding of Ecommerce (Shopify preferred) and business operations, such as inventory management, purchasing, and finance.  
• Experience with NetSuite ERP and Salesforce CRM software and integrations is a plus.  
• Background in retail operations is a plus. 

Skills & Attributes:  

• Strong verbal and written communication skills, with the ability to simplify complex concepts for various stakeholders.  
• Detail-oriented and highly organized with a focus on execution and problem-solving.  
• Strong project management skills, with experience leading large-scale initiatives.  
• Ability to manage multiple priorities in a fast-paced environment.  
• A collaborative team player with a proactive, solution-oriented mindset.  

Mindset & Values:  

• Enthusiasm for social and environmental impact, and alignment with Brilliant Earth’s mission.  
• Entrepreneurial spirit, with the ability to adapt and thrive in a startup-like environment.  
• Strong analytical skills and the ability to think critically and recommend innovative solutions. 

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:  

• Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! 
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! 
• Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! 
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.  
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.  
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! 
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.  
• Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.  
• Paid Time Off. We know it’s important to recharge and relax.
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.  
• Disability and Life insurance. 100% employer-paid.  
• Pre-Tax Commuter Benefits.  

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

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Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.

Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.

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Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.