IT Systems Administrator

IT Systems Administrator - Secaucus, NJ

Brilliant Earth is seeking an experienced IT Systems Administrator to join our IT team and support the reliable, secure, and optimized operation of our corporate systems and end-user technology. This role is critical in providing seamless technical support across our showrooms and corporate offices. In this role, you will handle Tier 2 escalations, manage hardware deployments, and ensure business continuity during peak operational hours.  

The ideal candidate combines hands-on technical expertise with strong communication, customer service, and process-oriented thinking. You will help design and support end-user computing products and services, manage Microsoft 365 and Okta, and drive automation and efficiency across our IT services. You thrive in dynamic environments, take initiative, and are passionate about contributing to a company with a strong social and environmental mission.  

The ideal candidate will be able to work a full-time schedule from Saturday to Wednesday. This role is a hybrid position in our Secaucus, NJ location.  

The targeted budget for this position ranges from $85,000 to $95,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company.

Work Schedule & Location (Hybrid Model)  

This position follows a non-traditional work week to provide essential coverage during high-volume business days.  

• Work Days: Saturday, Sunday, Monday, Tuesday, and Wednesday.  
• Days Off: Thursday and Friday.  
• Shift Hours: 9 hours per day (e.g., 9:00 AM – 6:00 PM) with a 1-hour unpaid lunch break.  
• Hybrid Structure:  
• Onsite (Mon, Tue, Wed): Required onsite presence at our Secaucus Distribution Center.  
• Remote (Sat, Sun): Work from home to support weekend operations.  

Key Responsibilities  

End-User Support and Experience  

• Provide timely help desk support via Freshservice, including onsite, remote, and occasional on-call support.  
• Troubleshoot and resolve issues involving desktops (Windows/macOS), email, printers, conferencing tools, network connectivity, VPN, and audio/visual equipment.  
• Develop user training resources, self-service documentation, and onboarding materials.  

Systems Administration & Identity Management  

• Serve as a primary administrator for Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), with responsibility for policies, permissions, security, retention, storage, and optimization.  
• Administer Okta and other identity management tools, including app assignments, security policies, and basic group flow logic.  
• Manage mailbox storage, including archiving, quotas, and automated space management.  

Automation, Operations, and Asset Management  

• Design and maintain automated workflows for onboarding/offboarding, provisioning, and compliance using tools like Okta Workflows, Power Automate, Workato, or Freshservice Workflow Automator.  
• Maintain an accurate asset inventory across endpoints, software, licenses, and hardware.  
• Ensure timely updates, patching, and secure configuration of corporate devices.  

Security Framework and Compliance  

• Enforce IT security best practices, including email security, authentication standards, compliance reporting, and data protection.  
• Work with infrastructure and security partners on change management, policy enforcement, and incident response.  
• Maintain documentation of processes, configurations, and service standards to support IT governance.  

Required Qualifications  

• 4+ years of progressive experience in IT operations or systems administration.  
• 2+ years of hands-on administration of Microsoft 365, with proven expertise in:  
• Exchange Online policies (mail flow, retention, security)  
• SharePoint and OneDrive administration  
• Storage/space troubleshooting and archiving management  
• 2+ years of experience administering Okta or other Identity Management platforms.  
• Experience with automation/orchestration tools: Okta Workflows, Power Automate, Workato, Freshservice, or similar.  
• Strong knowledge of Windows and macOS administration, troubleshooting, and endpoint configuration.  
• Hands-on experience with basic networking concepts (LAN, Wi-Fi, VPN, Firewall; Meraki preferred).  
• Experience working within ticketing queues, SLAs, and change management processes.  
• Familiarity with APIs, integrations (REST, SOAP), or service connectors.  
• Excellent communication skills and demonstrated customer-facing support experience.  
• Ability to work onsite in Secaucus, New Jersey.  

  Preferred Qualifications  

• Bachelor’s degree in Computer Science, IT, or related field.  
• Experience managing devices using Jamf, Intune, or similar MDM platforms.  
• ITIL or equivalent service management certification.  
• Scripting experience (PowerShell, Bash, Python, or JavaScript).  
• Experience with documentation automation or IT knowledge base management.  

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. 

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.