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Operations Manager, Inventory Control

Operations Manager, Inventory Control - Brilliant Earth, San Francisco

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.  

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees,  check out our profile on the Muse!   

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. 

Position Overview: 

We are seeking a results-driven, innovative and passionate leader to serve in the role of Operations Manager, Inventory Control for Brilliant Earth within our Operations team. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. You will be responsible for overseeing all inventory activities at our Brilliant Earth locations as well as our manufacturing partners. As an Operations Manager, you will be responsible for ensuring timely, accurate inventory in our systems, executing regular cycle counting processes, resolving inventory discrepancies and tracking the movement of inventory from receipt to deductions at point of sale. You will collaborate with external partners, manage an internal team and partner with Finance to review and approve scheduled inventory adjustments. The primary objectives of this position are to maximize efficiency, while delivering highly accurate inventory information, both of which are critical to Brilliant Earth’s success. 

The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social, as well as business goals. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. 

What you’ll do: 

  • Oversee all inventory at Brilliant Earth, including all Brilliant Earth locations and vendor partners. 
  • Ensure inventory is tracked accurately, transactions are timely, and that inventory is reflected in the system correctly to avoid unnecessary adjustments. 
  • Own monthly and weekly inventory counts and reconciliations across locations.  
  • Document, explain, and report on all inventory adjustments to gain approval from Finance team. 
  • Identify opportunities to build and continuously improve upon inventory management best practices, with a focus on process and system automation, cost effectiveness, quality and efficiency.  
  • Define and execute a plan to implement improvements, including training internal teams and external partners. 
  • Manage and guide day to day team performance, empowering the team and facilitating problem-solving.  
  • Manage and guide professional development of team, including continued training opportunities and education of key inventory metrics. 
  • Coordinate and allocate tasks and resources to ensure general operations run smoothly. 
  • Recruit, hire and grow team over time to meet company objectives.  

Specific qualifications include: 

  • 4+ years operations experience, including 2+ years directly managing a cross-functional operations team in a physical product, retail or ecommerce company.  
  • 3+ years in an inventory-related role with specific experience in reconciliations, and cycle counting. 
  • Knowledge of and experience working with an ERP system to maintain inventory (NetSuite preferred). 
  • Intermediate excel skills (regular use of lookups, pivot tables and other functions to assist in regular inventory analysis).  
  • Quantitative mindset, and a desire to dig into issues causing inventory discrepancies. 
  • Understanding of materiality from a business and accounting perspective to drive good decision making in developing inventory processes. 
  • Experience defining and reporting on key performance metrics in an inventory-based business. 
  • Highly organized and attentive to details, with focus on execution, critical thinking / problem solving, and improving processes. 
  • Exceptional time management skills and accountability, with the ability to adapt quickly in a flexible environment. 
  • Team player with an ability to work collaboratively. 
  • Interest in socially and environmentally responsible organizations and products. 


Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

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